Platform

Fourteen modules. One student record.

Every module reads from and writes to the same student record, so context follows the student — from pre-departure briefings to post-study visa pathways.

Visa management

The most comprehensive visa tracking built for agents.

  • Full lifecycle across SC 500, 485, 417/462, 600, 189/190 and all bridging types — lodgement to grant to expiry
  • Per-application document checklists with certification and translation status
  • RFI logging with due dates and overdue alerts
  • OSHC, health & biometrics, work rights and bridging visa tracking
  • Pathway planner with eligibility checking — e.g. 500 → 485 → 189
  • Automatic flagging of visas expiring within 90 days
LW
Li Wei — SC 500 Studentgranted 2025-02-14 · expires 2027-03-15
on track
ZM
Zhang Min — SC 485 GraduateRFI response due in 9 days
rfi due
CJ
Chen Jie — Bridging Aawaiting SC 485 decision · day 34
processing
WF
Wang Fang — SC 500 Studentexpires in 82 days · renewal not lodged
expiring

Welfare & pastoral care

Confidential, structured, never forgotten.

  • Incident logging across accommodation, health, mental health, financial hardship, family, safety and legal categories
  • Severity ratings with tracking through to resolution
  • Restricted by default to the handling agent and senior staff — enforced at the data layer, with every access logged
  • Structured check-ins, support plans, crisis responses and referrals with wellbeing ratings
  • Curated service-provider directory: legal aid, medical, mental health, financial counselling
  • Scheduled follow-ups so no welfare case goes quiet unnoticed
Confidential incident #481accommodation · severity: medium
in progress
Check-in completedwellbeing 4/5 · next follow-up 2026-06-26
resolved
🔒 2 records visible to handling agent only

Academic management

Every grade, every semester, every recovery plan.

  • University, degree, major and course registry across all your partner institutions
  • Semester-by-semester enrollment tracking with grades and completion
  • Automatic GPA on the Australian 7-point scale
  • Study plans with credit and prerequisite validation
  • Structured academic recovery plans when a student underperforms
  • IELTS / TOEFL / PTE results with score breakdowns and expiry alerts
GPA — 7-point scale5.8 / 7.0 · trending ↑
COMP3506 · Algorithms86 · HD
STAT2003 · Probability71 · D
ECON1010 · Microeconomics48 · F → recovery plan
Recovery plan activetarget: pass supplementary · review 2026-07-10
monitoring

Compliance & audit

Regulator-ready, by default.

  • Every create, update and delete logged with user, timestamp, IP and a field-level diff
  • Per-student attendance status surfaced in the compliance view and risk scoring
  • CRICOS report log for awareness of reports lodged by partner institutions
  • Audit dashboard with trends, distributions and activity timelines
  • Automatic alerts on critical events — bulk deletions, suspicious activity
  • Role-based access: admin, manager and staff permission levels
UPDATE
students.visa_statusj.doe@agency · 2026-06-12 09:41 · 203.0.x.x
CREATE
welfare_incidents #482m.liu@agency · 2026-06-12 09:12 · access logged
ALERT
bulk export requestedrequires senior staff permission · escalated
12,847 events retained · full diff history

Student self-service portal

Students stay informed, in their language.

  • Fully bilingual — English and 简体中文, switchable any time
  • Personal dashboard: visa days remaining, document expiries, action items, current courses
  • Document upload with automatic agent notification for review
  • Interactive arrival checklist for pre-departure and settling-in
  • Structured requests — contact, support, academic consultation — with response tracking
  • Mobile-first Progressive Web App, built for smartphones
你好, Wei 👋 EN | 中文
Visa — SC 500647 days remaining
active
IELTS expiryrenew by 2026-09-01
90d
Arrival checklist11 of 14 complete

Reporting & analytics

From gut feel to evidence.

  • Drag-and-drop report builder — KPI cards, pie, bar, line charts and tables
  • Pre-built metrics: at-risk counts, average GPA, visa expiry counts, enrollment trends
  • One-click templates: Weekly Visa Review, Compliance Check, Full Cohort Report
  • Cohort analytics — performance, visa status, graduation progress
  • Visa analytics — approval rates, processing times, refusal patterns
  • CSV export for board packs and university partners
At risk 23
Avg GPA 5.4
Visas expiring 90d 9
Approval rate 96%
template: weekly_visa_review.json

And eight more modules behind these.

Arrival workflows, accommodation, document management, knowledge base, notifications, contact logging, white-label branding and bulk operations.

See the full platform